We regard eSputnik as a strategic partner. In addition to using the service, we daily conduct a dialogue with a personal manager and solve business problems. We jointly come up with solutions that improve the customer experience.
If we talk about the features that we use:
We use triggers both standard and with product recommendation blocks. This latter helps us not to guess what the client needs now, but to recommend him a specific product that will satisfy his needs.
In November 2016, we launched a new version of our website oneclub.ua and chose eSputnik as our only partner for sending all kinds of emails: transactional, service and regular promotional email campaigns. At the time of the website launch, we were very pleased with the work of the support service, that promptly answered all our questions and helped us with the integration. We’re also satisfied with pricing plans — we could easily choose a suitable package for ourselves.
We use eSputnik for both trigger messages, together with CRM, aimed at recurrency and cross-selling and mass mailing of promo offers for our subscribe.
Powerful analytics was the decisive factor for us: eSputnik offers RFM + eRFM and cohort analysis right in the system interface. But a particularly important aspect for me is the team of people. They offer fantastically quick solutions to my questions / problems / tasks / etc. They not only help you with the decision, but also offer you a solution that will simplify and optimize your workflow as much as possible. This is one of the best teams I've ever collaborated with!
We learned about the service at a seminar on email marketing. For us, email marketing is a very effective tool that requires the least amount of money investment. It is convenient to work with the system. Sometimes there are difficulties with already designed emails, but the support service always quickly solves all our problems. We gladly recommend eSputnik to other companies.
The company was forthcoming by providing me with emails to send for free so that I could try the service. The prices here are not the lowest on the market, but it’s worth it. It’s like the difference between a Mercedes and some Chinese car ... The technical support is excellent! There was only one malfunction within two months of working with the service, and the problem was solved within half an hour, and the technical support staff called me back. I am happy to recommend the service to my friends and partners.
We have chosen eSputnik because of its combination of flexibility, scalability and client-oriented approach.
We’re very happy with our partnership with eSputnik. We use the service to send push notifications to our customers’ mobile apps. The team is very responsive and keen in helping us meet all our business objectives.
We use the service to send push notifications to our customers’ mobile apps. The team is very responsive and keen in helping us meet all our business objectives.
It was very simple to implement! The manual by eSputnik was simple and straightforward. The implementation took about 7-10 minutes.
Push notifications channel complements online communication with clients and expands opportunities.
We chose eSputnik due to the functionality of transferring communication results to Google BigQuery. For our company, it is critically important.
We paid back the costs of this integration in the first two weeks of the trigger on the inclusion of the bonus program.
We are pleased with the transfer of email marketing to the eSputnik platform. Thanks to this, we got more subtle tools for working with our subscriber base. This positively affected both the improvement of key metrics (Open Rate, Click-Through Rate, Unsubscribe Rate, etc.) and the growth of the base.
Email marketing is an essential part of our business:) It helps flexibly respond to our customers' needs, thus carrying out surgical sales promotio.